Job Purpose:

To greet customers and visitors to the site and direct them to the appropriate colleague/department, to ensure telephone calls are answered and returned promptly, in addition to providing administration support to the Human Resources team and the Plant Manager. The role will be varied and will require a complex range of administration tasks to be fulfilled, whilst developing and utilising administration skills through practical application and support.

Main Tasks:

1. Answer all incoming calls and handle caller’s enquiries whenever possible.
2. Re-direct calls as appropriate and take adequate messages when required.
3. Receive, direct and relay telephone messages.
4. Retrieve messages from voice mail and forward to appropriate personnel.
5. Answer questions about the Company and provide callers with address, directions, and other information.
6. Greet, assist and/or direct visitors, contractors, suppliers and colleagues.
7. Monitor visitor access and issue passes.
8. Sort, frank, and manage outgoing post and distribute posts to the correct personnel.
9. Keep the reception and kitchen area clean and tidy.
10. Manage and assist staff with corporate travel bookings.
11. Assist the Human Resources Team with administrative services.
12. Provide administrative support to the Plant Manager as well as managing the Plant Managers diary/schedule.
13. Being the main point of contact and managing hospitality for customer and colleague visits
14. Manage the conference room diary bookings as well as ordering refreshments as and when required.
15. Keep on top of the office stationary and provide a weekly list to the purchasing department of stationary that needs to be ordered.
16. Be the main contact point for office equipment breakdown/maintenance and organise any visits on site that may be needed.

Generic Clauses:

1. To ensure that all duties and responsibilities are discharged in accordance with the Company's policies and procedures, code of conduct and relevant regulations and legislation.
2. To comply with the Company's Health and safety Policy and to take such steps as are reasonably practicable for their own health and safety and that of their colleagues at work. They must comply with their safety responsibilities and must cooperate with management in all respects of the full implementation of the Company's Health and Safety Policy.
3. To work flexibly to meet the needs of the job; organising and delivering all work on time and to agreed quality standards.
4. To interact on a professional level with colleagues and seeks to establish and maintain productive relationships to promote collaborative working as appropriate across the Company.
5. To undertake training necessary for the efficient conduct of duties and adherence to Company policies and procedures.