The Parts Department have successfully relocated within the factory complex to a purpose built unit with a closed store dedicated to after sales parts. The changes have been made to meet our customers' increasing needs.
With a current stockholding in excess of two and a half million pounds, we are able to maintain our ninety eight percent stock availability which helps to keep our customers machines on the road.
With this physical change, we have also changed the way we monitor and control our stock. One of these Management initiatives is a monthly 'price check’, to ensure that we remain competitive.
In addition, have a fast track back up system allowing us to draw from all areas of Manufacture and Production, however the new store has been planned around our customer's usage and requirements and carefully set out for future expansion. The new bin system has been set out to make the job of picking parts much more efficient. A new Excel based order processing system produces picking lists for customers’ orders that are automatically ordered by the most efficient route around the stock locations to keep picking times to a minimum.
The new facilities include a purpose built office area with dedicated call centre style work stations, increased stores area and an improved pack and despatch area that separates parts orders into dedicated dispatch systems, and a customer collection point. In addition to the massive 90% increase in floor space of the Parts Department we have also constructed a dedicated building for Brush Storage which enables us to stock a wide range and quantity of Brushes for both Scarab and Mathieu models.
We have also appointed a “Parts Expediter” who has the sole task of processing any shortages that arise. His brief is "Get the part to the customer". Contact our parts department now and experience the difference!
Direct Telephone no: 01622 834500
Direct Fax no: 01622 831492
Direct email address:parts@scarab-sales.com
Within the UK we use the award winning TNT to deliver parts next day or on a premium service, such as 9am. We have the facility to despatch orders on a Saturday for Monday.Worldwide we use a variety of systems to suit each individual order.
Comments:
Andy Farley (Service Manager)" This has to be one of the most exciting developments for our department and our customers in the 23 years I have been at Scarab! This change is just part of a 'vision' to further improve our service to our customers. The whole department was heavily involved in the change and their enthusiasm and team spirit made the transition a total success."
Stuart Manners (Parts Manager)" Relocating the Parts department has given the entire operation a new lease of life. We are now able to offer an even more efficient and speedy supply of parts than ever before"
Peter Newman (Product Support Manager)"With a team belief of "Right first time on time" we had to give the staff in the department the tools to do the job. With improved facilities, Management initiatives and 100% Company support we will be hard to beat."
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